At Scope Ark, we strive to provide a fair and transparent experience for students, parents, teachers, and educational partners. This Refund and Cancellation Policy explains the rules governing cancellations, refunds, credits, subscriptions, and educational services purchased through the Scope Ark platform.
By purchasing any service through Scope Ark, you agree to this Refund and Cancellation Policy in addition to our Terms and Conditions and Privacy Policy.
1. General Refund Principles
- Approved refunds will be issued to the same payment method originally used for the purchase whenever possible.
- Refund requests are subject to review and approval by Scope Ark.
- Once approved, refunds are generally processed within fourteen (14) business days.
- Processing times may vary depending on the payment provider, bank, or financial institution involved.
- Scope Ark reserves the right to request additional information before processing any refund request.
2. Individual Lessons
2.1 Student Cancellation
Students may cancel a scheduled lesson according to the following rules:
- Cancellations made at least twenty-four (24) hours before the scheduled lesson time are eligible for a full refund or lesson credit.
- Cancellations made less than twenty-four (24) hours before the scheduled lesson time may be considered a completed session and may not be eligible for a refund.
2.2 Teacher Absence or Failure to Deliver
If a teacher fails to attend a scheduled lesson or is unable to provide the agreed educational service, Scope Ark may, at its sole discretion:
- Reschedule the lesson;
- Assign an alternative teacher;
- Provide lesson credit;
- Issue a refund where appropriate.
3. Lesson Packages
3.1 Unused Packages
Students may request a full refund within fourteen (14) days of purchase if no lesson or package hours have been used.
3.2 Partially Used Packages
If part of a package has been used:
- The value of completed lessons will be deducted based on the applicable lesson rates.
- Any remaining eligible balance may be refunded after applicable deductions.
3.3 Substantially Used Packages
Once twenty-five percent (25%) or more of the package has been consumed, Scope Ark may decline monetary refund requests. In such cases, Scope Ark may offer one or more of the following alternatives:
- Replacement teacher;
- Additional support;
- Lesson credits;
- Platform credits;
- Other reasonable solutions determined by Scope Ark.
4. Monthly Subscriptions
4.1 Subscription Services
Certain Scope Ark services may be offered through recurring monthly subscriptions.
4.2 Cancellation of Future Renewals
Subscribers may cancel automatic renewal at any time through their account settings or by contacting support. Cancellation prevents future billing but does not automatically generate a refund for the current billing cycle.
4.3 Active Billing Period
Once a subscription period has started, fees for that billing period are generally non-refundable. The subscription will remain active until the end of the paid subscription period.
4.4 Exceptional Cases
Scope Ark may review exceptional refund requests on a case-by-case basis and reserves the sole right to approve or reject such requests.
5. Dissatisfaction with Educational Services
If a student is dissatisfied with a teacher or educational experience, Scope Ark encourages users to contact support promptly. Before approving any refund request related to service quality, Scope Ark may attempt to resolve the issue through:
- Teacher replacement;
- Additional educational support;
- Session review;
- Lesson credits;
- Other reasonable corrective measures.
The availability of these remedies does not guarantee a refund.
6. Promotional Credits, Bonuses, and Coupons
Any promotional credits, referral rewards, bonus balances, discounts, vouchers, or complimentary lesson credits:
- Have no cash value;
- Are non-transferable;
- Cannot be exchanged for money;
- Are not eligible for refund.
If a purchase involved promotional credits, Scope Ark may deduct the value of such credits when calculating any eligible refund.
7. Academic Integrity Policy
Scope Ark provides educational assistance, tutoring, mentoring, and academic support services. Scope Ark does not permit:
- Academic cheating;
- Completing examinations on behalf of students;
- Impersonation during assessments;
- Unauthorized completion of assignments or coursework.
Any service request that violates academic integrity standards may result in:
- Immediate cancellation of services;
- Account suspension or termination;
- Refusal of refund requests.
Scope Ark is not responsible for private arrangements made outside the platform between students and teachers.
8. Non-Refundable Circumstances
Refunds may be denied in situations including, but not limited to:
- Violation of Scope Ark policies;
- Abuse of the refund system;
- Fraudulent activity;
- Repeated excessive refund requests;
- Services already substantially delivered;
- Purchases made using promotional balances;
- Conduct that negatively affects teachers, students, or the platform.
9. Chargebacks and Payment Disputes
Users are encouraged to contact Scope Ark before initiating chargebacks or payment disputes with their bank or payment provider. Scope Ark reserves the right to suspend accounts involved in disputed transactions until the matter is resolved. Fraudulent chargebacks may result in permanent account restrictions.
10. How to Request a Refund
To request a refund, users should contact Scope Ark Support and provide:
- Full name;
- Registered email address;
- Order or transaction reference;
- Description of the issue;
- Any supporting information relevant to the request.
Scope Ark may request additional information to verify eligibility.
11. Scope Ark's Final Decision
All refund requests are reviewed individually. Scope Ark reserves the right to approve, partially approve, deny, or offer alternative remedies based on the specific circumstances of each case. Decisions made following an investigation of the relevant facts shall be considered final, subject to applicable consumer protection laws.
Contact Us
For refund, cancellation, or billing inquiries, please contact Scope Ark through the official support channels available on the platform.